Medicare Systems and Services Status

Medicare Systems and Service Status

An issue was identified where some claims transmitted via PBS Online Claiming service were incorrectly rejected with R824.

We apologise for any inconvenience this has caused.

This issue has now been corrected. For claims that have been rejected, pharmacists can:

  • resubmit these claims via PBS Online for reassessment, this should change the rejection to a warning message
  • if resubmission is not successful, rejected claims can be cancelled and re-transmitted
  • pharmacists can disregard W824 while this issue is under further investigation

Status last updated:04/06/2023 5:56 PM

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System status


Status Message
System operating normally System operating normally
System is unavailable System is unavailable
System performance is degraded and under investigation System performance is degraded and under investigation
System announcement message generated System announcement message generated