Medicare Systems and Services Status

Medicare Systems and Service Status

PBS Online Claiming may experience degradation of service and/or outages between 21/07/2018 10:00 PM and 22/07/2018 06:00 AM (Canberra time) due to essential system maintenance.

We apologise for any disruption to this service.

For concession claims, pharmacists can:

  • call the PBS general enquiries line on 132 290 to confirm the concessional status of the patient (24 hour help line)
  • dispense the prescription as a General prescription and issue a receipt for reimbursement from us, or
  • delay dispensing the prescription until PBS Online is operating

We will not pay ineligible claims. Patients will need to provide their concessional status when seeking a refund from us.

If you have any questions, contact Online Technical Support at otsliaison@humanservices.gov.au or on 1300 550 115.

Status last updated:20/07/2018 4:40 AM

These system status indicators may change during screen refresh intervals and the accuracy of the status may be delayed a few minutes. For specific system or service information select the relevant tile.

System status

Key

Status Message
System operating normally System operating normally
System is unavailable System is unavailable
System performance is degraded and under investigation System performance is degraded and under investigation
System announcement message generated System announcement message generated